TERMS OF SERVICE

GENERAL

By entering into any LEVELUP Arena tournament, paying for the use of any LEVELUP Arena equipment, or using a LEVELUP Arena facility, you are agreeing to our terms of service. If age 18 or under, please review the terms of service with a parent or guardian.

CONDITIONS OF USE

LEVELUP ARENA LEAGUE SERVICE

League participants are paying to compete in a single league tournament and have access to “designated equipment” (defined as equipment available for the purposes of the tournament) in working condition at the “designated time” (defined as the time league participants are allotted to use the equipment for the purposes of the tournament).

EQUIPMENT

LEVELUP Arena staff can inform you of what equipment will be available for you at the time of your arrival, which may include a few of the following equipment items: PC, keyboard, mouse, mousepad, headset, controller, Nintendo Switch, PS4, or Xbox One. League participants are mandated to discontinue the use of equipment when it is required for other participants in the tournament, which will be determined by the LEVELUP Arena staff.

All participants are responsible for any damage to the equipment during use. Please ensure that your equipment is in working condition prior to use in the tournament.

You may encounter unforeseen circumstances where equipment stops working. Your patience is required while LEVELUP Arena staff troubleshoot or find replacement equipment. Participants are free to ask for a refund if the equipment does not meet their satisfaction, but this must be done during the tournament, not after participation. For example, a league participant that decides to play through any issues, and then after losing their match decides that they want a refund on the basis of their equipment, will not be eligible for a refund. Please notify staff of any equipment issues as soon as they occur. League participants may use their own equipment at their own risk. LEVELUP Arena is not liable for loss or damage to any equipment brought into Esports Arena by league participants.

PARTICIPATION IN A LEAGUE TOURNAMENT

There is no guarantee of the number of games, or the length of games a league participant will be able to play in. Circumstances often arise where LEVELUP Arena staff are required to make adjustments. Staff will do their best to make fair decisions, but a disagreement with the staff is not a valid reason for a refund.

PAYOUTS

There is no guaranteed timeframe for payouts or any other prize distribution. The LEVELUP Arena staff will do their best to distribute prizes, but there can be unforeseen circumstances that slow down the process.

Cash payouts are done via Matcherino.com. League participants are required to have a Matcherino account.

Payouts will go to the winner’s Matcherino “wallet.” This can be cashed out via Paypal (with a Paypal fee) or via check.

Participants must be at least 13 years old to receive a payout. Participants under the age of 13 will receive free hours, store credit, or swag prizes that are available. These prizes vary on location and event, so please check with the LEVELUP Arena staff for what is available.

PARTICIPANT ADDITIONAL OBLIGATIONS

Participants are obligated to treat staff and other participants with respect. Any act of verbal abuse, insults, threats, violence, or intimidation will result in being disqualified from the tournament, league, or LEVELUP Arena facility, at the discretion of the LEVELUP Arena staff.

Participants are obligated to follow the rules of the tournament.

Participants are obligated to follow the instructions of the tournament organizer and any LEVELUP Arena staff.

Participants are obligated to meet the time demands of the tournament.

Participants are obligated to respect and maintain the equipment in the condition that it was borrowed.

Participants are obligated to read and understand the information provided on the official LEVELUP Arena tournament pages. LEVELUP Arena is not responsible for information from other sources.

Participants are obligated to abide by all of the above terms. Failure to abide by any of the above terms can result in disqualification from a tournament, the league in general, or involvement at LEVELUP Arena locations.

CHANGES TO INFORMATION

LEVELUP Arena has the right to change the Terms of Service at any time. Rules for tournaments, league participation, hours of operation, dates of tournaments, and league rewards are all subject to change.